Effective Date: November 2025

Preliminary Statement

This document sets forth the binding terms governing use of services and products made available through the website located at https://www.karunaflow.com. Aida Bryant, operating as a sole proprietor under the commercial designation Karuna Flow (hereinafter “Provider”, “we”, “us” or “our”), offers wellness and spiritual coaching services delivered exclusively through remote means, as well as digital products for purchase and informational content for educational purposes. Any person who accesses the website, purchases services or products, or otherwise engages with content hosted on the platform (hereinafter “Client”, “you” or “your”) enters into a contractual relationship subject to the provisions contained herein.

You acknowledge, by proceeding with any transaction or continuing to browse the website following the posting of these Terms, that you have reviewed and accepted each provision. Should any term prove unacceptable, your sole recourse consists of discontinuing all use of the website and refraining from purchasing services or products. The Agreement comprises these Terms and Conditions, the Privacy Policy, and any additional policies specifically referenced, all of which are incorporated by this reference and collectively govern the relationship between the parties.

Services Offered and Scope of Practice

Karuna Flow provides the following categories of services: distance Reiki energy healing sessions conducted remotely; sound bath healing experiences utilizing therapeutic sound frequencies; mixed-modality sessions combining Reiki and sound healing techniques; and personal alignment or mentoring consultations addressing spiritual and personal development. All sessions take place through video conferencing platforms, primarily Zoom, requiring stable internet connectivity on the Client’s part. Services are scheduled based on availability and must be booked in advance through the website or by contacting the Provider directly.

In addition to live services, digital products are available for purchase. These include guided meditation audio files, digital journals in downloadable format, online courses covering wellness and spiritual topics, planning tools and templates, and intuitive card decks provided as electronic files. The website also hosts a blog and resource center containing articles, informational materials, and links to external content platforms such as YouTube. None of the materials or services provided should be construed as professional medical advice, mental health treatment, or psychological counseling.

Mandatory Disclosure Under Nevada Revised Statutes Section 629.580

Nevada law imposes specific disclosure obligations on individuals providing wellness services who are not licensed health care providers. NRS 629.580 requires that before rendering services, certain information must be provided to each client in writing. The Provider complies with this statutory mandate through the following disclosures.

The Provider, Aida Bryant, does not hold licensure, certification, or registration as a health care provider in Nevada or any other jurisdiction. Specifically, the Provider is not licensed as a physician, psychologist, psychiatrist, marriage and family therapist, clinical professional counselor, social worker, nurse, or any other category of health care professional recognized under Nevada law. The services offered constitute wellness services, not medical or mental health treatment, and do not involve diagnosis, treatment, or cure of any physical or mental condition. Training and experience in energy healing modalities, including Reiki and sound therapy, as well as coaching techniques related to spiritual development, have been obtained by the Provider. However, such training does not equate to health care licensure, and no representation is made that the Provider’s qualifications are equivalent to those of licensed health care professionals.

Clients should understand that wellness services are complementary practices intended to support relaxation, stress reduction, and personal growth, but are not substitutes for medical or mental health care.

Nevada law recommends that you inform your primary care physician or other licensed health care providers before beginning any wellness plan. You should discuss with your licensed providers the nature of wellness services you intend to receive, any wellness plan that may be utilized, and potential interactions with medications or treatments prescribed by your physicians. It remains your responsibility to consult licensed health care professionals regarding your specific health needs and to determine whether participation in wellness services is appropriate for your circumstances.

The Provider is required by NRS 629.580 to obtain from each client a signed copy of this disclosure statement, to provide the client with a copy at the time services are rendered, and to retain a copy for not less than five years. Accordingly, you will be asked to execute an Informed Consent form acknowledging receipt and understanding of these disclosures before your first session.

Client Representations and Responsibilities

Engagement of services requires that you be at least eighteen years of age and legally competent to enter into binding agreements under applicable law. All information you provide through intake forms, communications, or other means must be accurate and complete. Misrepresentation of material facts may result in termination of services without refund. Outcomes from wellness services vary significantly among individuals and depend on numerous factors, including your physical and emotional state, personal history, openness to the process, and commitment to your own development. The Provider makes no guarantee regarding specific results, improvements, or benefits. Your active participation, honest communication, and willingness to engage authentically contribute significantly to the quality of the experience.

Remote sessions conducted via Zoom or similar platforms depend upon adequate internet connectivity and functioning equipment on your end. You bear sole responsibility for ensuring that your internet service, computer or device, and any necessary software are operational and secure. Technical failures, interruptions, or disconnections caused by your internet provider, equipment malfunctions, or third-party platform vulnerabilities are not within the Provider’s control, and no liability is assumed for such occurrences. You must also ensure that you participate in sessions from a private, safe, and comfortable location where confidentiality can be maintained.

Participation in energy healing and spiritual work may occasionally result in emotional releases, physical sensations, or shifts in consciousness during or after sessions. Such experiences are not uncommon and may be part of the healing process. You agree to practice appropriate self-care following sessions, which may include rest, hydration, and reflective practices. Should you experience any concerning symptoms or require clinical intervention, you agree to seek care from licensed medical or mental health professionals.

Payment and Booking Procedures

Full payment is required at the time services are booked or products are purchased, unless other arrangements have been made in writing with the Provider. Payments are processed through third- party platforms, including PayPal and Stripe, which maintain their own terms of service and privacy policies. Pricing for services and products is posted on the website and may be modified at the Provider’s discretion; however, changes do not apply retroactively to bookings or purchases already confirmed and paid.

Confirmation of your booking or purchase occurs only upon receipt of full payment. Each purchase or booking is for your personal, non-commercial use. Sharing, transferring, or distributing access to services or digital products to third parties constitutes a material breach of this Agreement and may result in termination of access without refund.

Cancellation and Rescheduling

Clients may reschedule sessions without penalty by providing notice at least twenty-four hours before the scheduled session time. Rescheduling requests must be submitted via email to contact.karunaflow@gmail.com or through the booking platform. Rescheduled sessions are subject to the Provider’s availability.

Requests to reschedule submitted less than twenty-four hours before a session may be accommodated at the Provider’s discretion, but a late rescheduling fee equal to fifty percent of the session cost may be assessed. Availability for late rescheduling is not guaranteed.

Cancellations made less than twenty-four hours prior to the scheduled session result in forfeiture of the full session fee. The Provider reserves this time exclusively for the Client, foregoing other opportunities, and therefore compensation is retained regardless of cancellation. Failure to appear at the scheduled time without prior notification, or arrival more than fifteen minutes late, constitutes a no-show. The session fee is forfeited, and no rescheduling or credit is provided. Emergency circumstances, such as serious illness or family crisis, may be considered for exceptions at the Provide'r’s sole discretion. Clients should contact the Provider as soon as possible when emergencies arise. Repeated violations of this policy may result in suspension of booking privileges or requirement of advance payment for future sessions.

Refund Policy

The nature of wellness services and digital products necessitates the following refund provisions, which clients must review and accept before making any purchase.

Services: Once a session has been completed, no refund is available. Because the Provider dedicates time, energy, and professional expertise exclusively to the Client during the reserved session time, and because the Provider declines other opportunities to accommodate the Client’s booking, services rendered are non-refundable. Clients dissatisfied with services may provide feedback, which the Provider will consider in improving service quality, but completed sessions are not eligible for refund. Clients unable to attend scheduled sessions must follow the Cancellation and Rescheduling Policy outlined above. Refunds are not provided for cancellations or no-shows except at the Provider’s discretion in extraordinary circumstances.

Digital Products: All digital products, including guided meditations, journals, courses, templates, card decks, and other electronic materials, are final sale. Digital goods are delivered upon transmission of the download link or file to the purchaser. Because digital products can be duplicated, copied, or retained after delivery, they cannot be “returned”; in any meaningful sense.

Purchasers acknowledge that they have reviewed product descriptions and understand what they are purchasing. Once a digital product has been delivered, no refund will be issued. This policy complies with standard industry practice for digital downloads and is consistent with consumer protection laws applicable in the United States. The Federal Trade Commission’s Cooling-Off Rule, codified at 16 C.F.R. Part 429, grants consumers three days to cancel certain sales made at their homes or temporary business locations. Online purchases, telephone orders, and mail-order transactions are expressly excluded from the Cooling-Off Rule. Because all Karuna Flow transactions occur online through the website, the Cooling-Off Rule does not apply. Similarly, Nevada consumer protection statutes do not mandate refunds for services or digital goods except in cases involving fraud or material misrepresentation, neither of which are applicable here.

Provider-Initiated Cancellations: Should the Provider be unable to perform a scheduled service due to illness, emergency, or other unforeseen circumstances, the Client will be offered a choice between rescheduling at no additional charge or receiving a full refund. The choice rests with the Client, and any refund will be processed within fourteen business days.

Physical Products: Karuna Flow does not currently sell or distribute physical products. Should physical goods be offered in the future, a separate return and refund policy will be established and posted on the website. Clients will be notified of any such changes through the notification procedures described below.

Confidentiality and Record Retention

Information shared by clients during sessions, intake processes, and communications is maintained in confidence. Disclosures to third parties occur only in limited circumstances required by law: when there exists a credible threat of harm to the client or others; when abuse or neglect of minors or vulnerable adults is suspected; or when disclosure is compelled by court order, subpoena, or other legal process. In such cases, only information necessary to comply with legal obligations will be disclosed.

Electronic communications and remote sessions conducted via platforms such as Zoom involve inherent risks, including potential security vulnerabilities and limitations on confidentiality protections. While the Provider employs reasonable safeguards, absolute security cannot be guaranteed, and clients assume these risks by engaging in remote services.

Records, including intake forms, signed disclosure statements, and session notes, are retained for at least five years from the date of last service, as required by NRS 629.580. Records are stored securely with access limited to the Provider. Additional information regarding data collection, use,

and protection is set forth in the Privacy Policy available at https://www.karunaflow.com, which is incorporated by reference into this Agreement.

Copyright Policy and Intellectual Property Protections

All content on the Karuna Flow website and all materials provided in connection with services, including text, images, graphics, logos, audio files, video content, written materials, worksheets, courses, guided meditations, journals, templates, and digital downloads, are protected by copyright under the Copyright Act of 1976, as amended, codified at Title 17 of the United States Code. Aida Bryant holds exclusive ownership of all intellectual property associated with Karuna Flow.

Upon purchase of a service or digital product, you receive a limited, personal, non-exclusive, non-transferable, revocable license to use the purchased materials solely for your own personal, non-commercial purposes. This license does not convey ownership. You may not reproduce, distribute, publicly display, publicly perform, modify, create derivative works from, transmit, sell, license, or otherwise exploit any content without express written permission from the Provider.

Prohibited activities include, but are not limited to: copying or duplicating content for distribution; reselling or licensing products or services to third parties; uploading or posting materials on third-party websites, social media, or file-sharing platforms; using materials for any commercial purpose;reverse engineering digital products; and removing or altering copyright notices or proprietary markings. Unauthorized use constitutes copyright infringement and may result in civil liability, including injunctive relief, statutory damages of up to $150,000 per work infringed, actual damages, and attorneys’ fees, as well as potential criminal penalties under 17 U.S.C. § 506.

DMCA Compliance: Karuna Flow complies with the Digital Millennium Copyright Act, specifically 17 U.S.C. § 512. If you believe content on the website infringes your copyright, you may submit a takedown notice containing: (1) your physical or electronic signature, or that of a person authorized to act on your behalf; (2) identification of the copyrighted work claimed to be infringed; (3) identification of the infringing material and information sufficient to locate it on the website; (4) your contact information, including address, telephone number, and email; (5) a statement that you have a good faith belief that use of the material is not authorized by the copyright owner, its agent, or the law; and (6) a statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner’s behalf.

Notices should be sent to: contact.karunaflow@gmail.com. Upon receipt of a valid notice, the Provider will remove or disable access to the allegedly infringing material and notify the party who posted it. Counter-notices may be submitted in accordance with DMCA procedures. The Provider maintains a policy of terminating access for repeat infringers in appropriate circumstances.

Limitation of Liability and Disclaimers

No guarantees are made regarding outcomes, results, or benefits from any service. Wellness practices are highly individualized, and experiences differ widely based on factors beyond the Provider’s control. Specific outcomes, healing, or transformation are neither promised nor implied. Services and products are provided “as is” and “as available” without warranties of any kind, express or implied. The Provider disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. No warranty is made that services will be uninterrupted or error-free. To the fullest extent permitted under Nevada law, the Provider shall not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising from use of or inability to use services or products, including damages for lost profits, goodwill, data, or other intangible losses. The Provider’s total liability for all claims shall not exceed the amount you paid for the specific service or product giving rise to the claim during the six months immediately preceding the claim. By engaging services, you voluntarily assume all risks associated with participation, including physical, emotional, mental, or spiritual effects that may occur. You release and hold harmless the Provider from claims, demands, causes of action, damages, and liabilities arising from your participation, except where caused by gross negligence or willful misconduct on the Provider’s part.

Governing Law and Dispute Resolution

This Agreement is governed by Nevada law without regard to conflict of law principles. Disputes arising from this Agreement or services provided shall be subject to the exclusive jurisdiction of state and federal courts located in Clark County, Nevada. You consent to personal jurisdiction in these courts and waive objections based on venue or inconvenient forum. Before initiating formal proceedings, you agree to attempt informal resolution by contacting the Provider at contact.karunaflow@gmail.com with a detailed description of the dispute and proposed resolution. The Provider will respond within thirty days and work in good faith toward resolution. If resolution is not achieved within sixty days, either party may pursue formal remedies. Any cause of action must be commenced within one year after the claim accrues. Claims not brought within this period are permanently barred.

Indemnification

You agree to indemnify, defend, and hold harmless Aida Bryant, Karuna Flow, and their agents from all claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys’ fees, arising from: (a) your violation of this Agreement or applicable law; (b) your violation of third-party rights, including intellectual property, privacy, or proprietary rights; (c) misrepresentations made by you; or (d) unauthorized use of services. This obligation survives termination of the Agreement.

Modifications to Terms

The Provider reserves the right to modify this Agreement at any time. Material modifications, including changes to the Refund Policy, liability limitations, or dispute resolution provisions, will be communicated via email to the address you provided or by posting notice on the website at least thirty days before the effective date. Continued use of the website or services after modifications take effect constitutes acceptance. If you do not accept modified terms, you must discontinue use and contact the Provider regarding existing service arrangements.

General Provisions

If any provision is found invalid or unenforceable, it shall be severed or modified minimally to render it valid, and remaining provisions shall continue in full force. Failure to enforce any right or provision does not constitute waiver unless acknowledged in writing. This Agreement, together with incorporated policies, constitutes the entire agreement between the parties and supersedes all prior understandings.

You may not assign or transfer rights or obligations under this Agreement without prior written consent. The Provider may assign this Agreement without restriction. Attempted assignments in violation of this provision are void.

Contact Information

Questions, concerns, or requests regarding this Agreement or services should be directed to:

Karuna Flow

Owner: Aida Bryant

Email: contact.karunaflow@gmail.com

Location: Nevada, United States

By accessing the website or engaging services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.