Cancellation and Rescheduling

Clients may reschedule sessions without penalty by providing notice at least twenty-four hours before the scheduled session time. Rescheduling requests must be submitted via email to contact.karunaflow@gmail.com or through the booking platform. Rescheduled sessions are subject to the Provider’s availability.

Requests to reschedule submitted less than twenty-four hours before a session may be accommodated at the Provider’s discretion, but a late rescheduling fee equal to fifty percent of the session cost may be assessed. Availability for late rescheduling is not guaranteed.

Cancellations made less than twenty-four hours prior to the scheduled session result in forfeiture of the full session fee. The Provider reserves this time exclusively for the Client, foregoing other opportunities, and therefore compensation is retained regardless of cancellation. Failure to appear at the scheduled time without prior notification, or arrival more than fifteen minutes late, constitutes a no-show. The session fee is forfeited, and no rescheduling or credit is provided. Emergency circumstances, such as serious illness or family crisis, may be considered for exceptions at the Provide'r’s sole discretion. Clients should contact the Provider as soon as possible when emergencies arise. Repeated violations of this policy may result in suspension of booking privileges or requirement of advance payment for future sessions.

Refund Policy

The nature of wellness services and digital products necessitates the following refund provisions, which clients must review and accept before making any purchase.

Services: Once a session has been completed, no refund is available. Because the Provider dedicates time, energy, and professional expertise exclusively to the Client during the reserved session time, and because the Provider declines other opportunities to accommodate the Client’s booking, services rendered are non-refundable. Clients dissatisfied with services may provide feedback, which the Provider will consider in improving service quality, but completed sessions are not eligible for refund. Clients unable to attend scheduled sessions must follow the Cancellation and Rescheduling Policy outlined above. Refunds are not provided for cancellations or no-shows except at the Provider’s discretion in extraordinary circumstances.

Digital Products: All digital products, including guided meditations, journals, courses, templates, card decks, and other electronic materials, are final sale. Digital goods are delivered upon transmission of the download link or file to the purchaser. Because digital products can be duplicated, copied, or retained after delivery, they cannot be “returned”; in any meaningful sense.

Purchasers acknowledge that they have reviewed product descriptions and understand what they are purchasing. Once a digital product has been delivered, no refund will be issued. This policy complies with standard industry practice for digital downloads and is consistent with consumer protection laws applicable in the United States. The Federal Trade Commission’s Cooling-Off Rule, codified at 16 C.F.R. Part 429, grants consumers three days to cancel certain sales made at their homes or temporary business locations. Online purchases, telephone orders, and mail-order transactions are expressly excluded from the Cooling-Off Rule. Because all Karuna Flow transactions occur online through the website, the Cooling-Off Rule does not apply. Similarly, Nevada consumer protection statutes do not mandate refunds for services or digital goods except in cases involving fraud or material misrepresentation, neither of which are applicable here.

Provider-Initiated Cancellations: Should the Provider be unable to perform a scheduled service due to illness, emergency, or other unforeseen circumstances, the Client will be offered a choice between rescheduling at no additional charge or receiving a full refund. The choice rests with the Client, and any refund will be processed within fourteen business days.

Physical Products: Karuna Flow does not currently sell or distribute physical products. Should physical goods be offered in the future, a separate return and refund policy will be established and posted on the website. Clients will be notified of any such changes through the notification procedures described below.